01
What a corporate account actually means.
Not a preferred rate with an informal understanding. A formal account structure with a named account manager, written service level agreements, centralised billing, and a defined process for changes, additions, and escalations.
The service level agreement names the response time for new bookings, the vehicle presentation standard, the chauffeur conduct requirements, and the billing cycle. It is a document both sides sign, not a verbal arrangement that depends on goodwill and continuity of contact.

